**Terms & Conditions & Warranty Policy**
Welcome to Daughter's Food, your ultimate destination for a seamless online shopping experience. Before you embark on your shopping journey with us, we kindly ask you to carefully read and understand the following terms and conditions, including our warranty policy. By accessing or using our website, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please refrain from using our services.
**1. Introduction**
1.1. Daughter's Food is an ecommerce platform based in India, offering a wide range of products for purchase online.
1.2. By using our website, you agree to comply with and be bound by these terms and conditions, which govern Daughter's Food relationship with you in relation to this website.
**2. Payment and Delivery**
2.1. We offer both cash on delivery and online payment options for your convenience.
2.2. Product delivery is available only within India. International shipping is not provided at the moment.
**3. Returns and Refunds**
3.1. Daughter's Food generally does not entertain returns or refunds. However, in exceptional cases, we may consider returns or refunds at our discretion.
3.2. Products damaged upon arrival may be eligible for a refund or replacement, subject to the following conditions:
(a) The customer must provide a relevant video of the unboxing process demonstrating the damage.
(b) Failure to provide adequate video evidence may result in the rejection of the refund or replacement request.
**4. Warranty Policy**
4.1. While Daughter's Food does not offer direct warranties on the products sold on our platform, we facilitate the warranty claim process through the respective brand service centers.
4.2. The warranty coverage for each product is determined by the respective brand and may vary depending on the product type and model.
4.3. Customers are required to contact the authorized service center of the respective brand for warranty claims, presenting proof of purchase such as the original sales invoice or receipt.
**5. Privacy Policy**
5.1. We are committed to protecting the privacy of our customers. We will never use your personal data for third-party advertising purposes without your explicit consent.
5.2. Your personal information will only be used for order processing, delivery, and communication purposes in relation to your purchases from Daughter's Food and delivery partners.
**6. Intellectual Property**
6.1. All content, trademarks, logos, and intellectual property displayed on the Daughter's Food website are the property of Daughter's Food and are protected by applicable copyright and trademark laws.
6.2. You may not reproduce, distribute, transmit, modify, or otherwise exploit any content on this website without prior written consent from Daughter's Food.
**7. Limitation of Liability**
7.1. Daughter's Food shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or the products purchased from us.
**8. Governing Law**
8.1. These terms and conditions, including the warranty policy, shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.
**9. Changes to Terms & Conditions and Warranty Policy**
9.1. Daughter's food reserves the right to modify or update these terms and conditions and the warranty policy at any time without prior notice. By continuing to use our website after any such changes, you accept and agree to be bound by the modified terms and conditions and warranty policy.
Thank you for choosing Daughter's Food for your online shopping needs. If you have any questions or concerns regarding these terms and conditions, including the warranty policy, please feel free to contact us at [info@daughtersfood.com]
3. Delivery Time
3.1 Estimated Delivery Time Our standard delivery timeframe is between 7 to 10 business days from the date of order. This estimate is based on typical delivery times and may vary depending on factors such as order volume, shipping destination, and external conditions (e.g., weather, public holidays).
3.2 Order Tracking Once your order has been shipped, you will receive a shipment confirmation email with a tracking number and a link to track your package. You can use this information to monitor the progress of your delivery in real time.
3.3 Delayed Delivery While we strive to meet our estimated delivery times, there may be unforeseen delays due to various factors such as carrier delays, customs clearance, or adverse weather conditions. If your order is delayed, we will notify you as soon as possible and work with our shipping partners to resolve the issue.
3.4 Delivery Attempts Our shipping partners will attempt to deliver your order to the provided address. If you are unavailable to receive the package, they may leave a notice with instructions for rescheduling delivery or collecting the package from a local depot.
3.5 Expedited Shipping We currently do not offer expedited shipping options. All orders are processed and delivered within our standard 7 to 10 business day timeframe.
4. Shipping Costs
4.1 Shipping Charges Shipping costs are determined based on the weight and dimensions of your order, as well as the delivery destination. The shipping charges will be displayed during the checkout process before you complete your purchase.
4.2 Free Shipping We periodically offer free shipping promotions. These promotions may have specific terms and conditions, such as a minimum purchase requirement or limited time frame. Please refer to our website or promotional emails for details on current free shipping offers.
4.3 Additional Charges Certain items, such as oversized or heavy products, may incur additional shipping charges. These charges will be clearly indicated on the product page and during the checkout process.
4.4 Taxes and Duties All applicable taxes and duties are included in the product price and shipping charges. You will not be required to pay any additional taxes or duties upon delivery.
5. Delivery Process
5.1 Packaging We take great care in packaging your order to ensure it arrives in excellent condition. Our packaging materials are designed to protect your items during transit and minimize the risk of damage.
5.2 Carrier Partners We work with reputable carrier partners to deliver your orders. Our partners are selected based on their reliability, efficiency, and coverage across India. The specific carrier handling your delivery will be indicated in your shipment confirmation email.
5.3 Delivery Instructions During the checkout process, you have the option to provide specific delivery instructions, such as preferred delivery times or special handling requests. While we cannot guarantee that all instructions will be accommodated, we will do our best to communicate them to our carrier partners.
5.4 Signature Requirement For security reasons, certain orders may require a signature upon delivery. If you are unavailable to sign for the package, the carrier will provide instructions for rescheduling delivery or collecting the package from a local depot.
5.5 Contactless Delivery In response to the COVID-19 pandemic, we offer contactless delivery options. If you prefer contactless delivery, please indicate this preference during the checkout process or notify our customer service team. Our carriers will follow the necessary safety protocols to ensure a contactless delivery experience.
6. Damaged Items in Transport
6.1 Reporting Damage We take every precaution to ensure your order arrives in perfect condition. However, if you receive a damaged item, please contact us immediately at info@daughtersfood.com with your order number and a description of the damage. We may request photos of the damaged item and packaging to assist with our investigation.
6.2 Replacement or Refund Once we have verified the damage, we will offer you a replacement or a full refund, including any applicable shipping charges. Our customer service team will guide you through the process and ensure that you are satisfied with the resolution.
6.3 Return Shipping In the event of a damaged item, we may request that you return the item to us for further inspection. We will provide you with a prepaid return shipping label and instructions for returning the item.
7. Lost or Stolen Packages
7.1 Reporting a Lost Package If your package is marked as delivered but you have not received it, please check with your household members, neighbors, and local post office to ensure the package was not received on your behalf. If you still cannot locate the package, contact us at support@zpluszone.com with your order number and tracking information.
7.2 Investigation Process We will initiate an investigation with our carrier partners to determine the status of your package. This process may take several business days. During the investigation, we will keep you informed of any updates and work towards resolving the issue.
7.3 Resolution If your package is confirmed lost or stolen, we will offer you a replacement or a full refund, including any applicable shipping charges. Our customer service team will assist you throughout the resolution process to ensure your satisfaction.
8. Incorrect or Incomplete Address
8.1 Address Verification To ensure accurate and timely delivery, please verify your shipping address during the checkout process. Any errors or omissions in the address may result in delivery delays or returned packages.
8.2 Undeliverable Packages If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address and arrange for re-shipment. Additional shipping charges may apply for re-shipment.
8.3 Address Changes If you need to change your shipping address after placing an order, please contact us as soon as possible at info@daughtersfood.com. While we will do our best to accommodate address changes, we cannot guarantee that changes can be made once the order has been processed and shipped.
9. Customer Responsibilities
9.1 Accurate Information Customers are responsible for providing accurate and complete shipping information at the time of purchase. This includes the recipient’s name, address, phone number, and any special delivery instructions.
9.2 Receiving Deliveries Customers are responsible for ensuring that someone is available to receive the delivery at the provided address. If no one is available to receive the package, the carrier may leave a notice with instructions for rescheduling delivery or collecting the package from a local depot.
9.3 Inspecting Deliveries Customers are encouraged to inspect their orders upon delivery and report any issues, such as damage or missing items, to our customer service team immediately.
10. Returns and Exchanges
10.1 Return Policy We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within [number] days of receipt for a refund or exchange. Please refer to our Return Policy for detailed instructions and terms.
10.2 Exchange Policy If you wish to exchange an item, please contact us at info@daughtersfood.com with your order number and the details of the item you wish to exchange. Our customer service team will assist you with the exchange process.
10.3 Return Shipping Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or damaged item). We recommend using a trackable shipping service and purchasing shipping insurance for return shipments.
11. Environmental Commitment
11.1 Sustainable Packaging At Daughter's food, we are committed to reducing our environmental impact. We use eco-friendly packaging materials whenever possible, including recyclable and biodegradable options. Our goal is to minimize waste and promote sustainable practices.
11.2 Carbon Offset We are exploring options to offset the carbon emissions associated with shipping and delivery. This may include partnering with environmental organizations or investing in renewable energy projects. We will keep our customers informed of our progress and initiatives.
12. Contact Us
12.1 Customer Service Our customer service team is available to assist you with any questions or concerns regarding your order, shipping, and delivery. You can reach us via email at info@daughtersfood.com or through our customer service hotline at +91 9209059591.
12.2 Feedback and Suggestions We value your feedback and suggestions to improve our services. If you have any comments or ideas, please share them with us at info@daughtersfood.com. Your input helps us serve you better.
13. Changes to This Policy
13.1 Policy Updates We may update this Shipping and Delivery Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.
13.2 Notification We will notify customers of significant changes to this policy via email or through a prominent notice on our website. By continuing to use our services after such changes, you agree to the updated policy.
Thank you for choosing Daughter's Food. We are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us.
